Jo Henley Mediation

How Does Mediation Work?

Mediation is a collaborative conflict resolution process. Participants explore their difficulties in the presence of a mediator and participate in discussions which increase mutual understanding and improve communication, with the aim of reaching a mutually acceptable agreement.

Mediation is a confidential and voluntary process. The mediator is impartial and does not take sides. It the mediator's job to work with participants to resolve the issues that need to be addressed.

What participants can expect from mediation:

1. Communicating and listening;

2. Prioritizing issues and concerns;

3. Focusing on moving matters forward as productively as possible;

4. Creative problem solving; and

5. Retaining control over their own mediation process and solutions.

My approach

My role as a mediator is to foster a safe environment to turn difficult conversations into productive discussions with a forward-looking focus. My role is never to judge or impose solutions.

I was a family lawyer before becoming a mediator. Whilst I appreciate that litigation has its place in resolving conflicts, I have witnessed firsthand the extent to which litigation can polarize and divide, escalating conflict to the detriment of all involved.

A mutually agreeable solution reached by participants in mediation is always worth more than a solution imposed by a third party who does not know the relationship or the individuals involved in the conflict. Mediation is also likely to cost you less - emotionally and financially.